More Online Bill Pay
FAQ's
Adding Companies and People to Pay
What should I type for the phone number?
Type the phone number that you would call if you had a
question about your bill.
If you're adding a company, look for a customer service
phone number on your bill, statement, or invoice.
If you're adding a person, use the person's business phone
number or home phone number.
If possible, please do not type a wireless or an unlisted
phone number.
OnLine Bill Pay uses the phone number for two purposes:
We may use the phone number to search publicly available
phone listings and try to find the name and address information.
We can match multiple phone numbers to a single company or
person.
If there is a problem with your payment, we might contact
the company or person on your behalf.
Why do you need my account number?
Entering your account number is the most reliable means
to ensure that the company can credit your payments properly.
When you pay your bills by check, you typically send the
check along with the payment portion of your bill. The biller
may ask you to write the account number on your check so
that the payment is credited to your account if the check
is processed without the statement.
When we make payments to the company, we don't send a statement.
The payments we send have the company name, your name and
address, and your account number, if it is available.
If you don't have an account with the company you want to
pay, you can still add the information that we use to make
payments to that company. However, if you do have an account
number available, please provide that information to expedite
crediting the payment to your account.
Where can I find my account number?
Your account number should be on the bill, statement, or
invoice you receive from the company you want to pay.
What if I don't have an account number?
If you can't find an account number, select the option
to add a company without an account number. If you're adding
a person to pay, you won't need to enter an account number.
What should I type for the biller address?
Type the address where you send the payments for your bill.
It may appear as the billing or remittance address on
your statement.
What should I type for the person's address?
Type the address where you send the payments for your bill,
if you receive one. It can be the person's home address
or a business address.
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