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Electronic bill information also appears in the Payment Assistant for billers that can send e-bills. You can select the e-bill links to sign up for electronic bills or to view and pay an electronic bill. Reminders appear below the bill in the Pay Bills section as soon as we receive a bill from your biller. The reminder shows the amount due and due date from your bill. Some billers let you select options to automatically pay your electronic bills. You can decide to always pay the amount due or set limits for automatically paying the bill. You can also decide to pay the bill on the due date or schedule the payment for the earliest date available after you receive the bill. For more information, see the FAQs for Setting Up Automatic Payments for an Electronic Bill.
How do I know if my biller sends electronic bills?When you add a company that can send electronic bills, which are also called e-bills, the following icon appears next to the biller name in the Pay Bills section of the Payment Center: . Click the icon to go to the Add an Electronic Version of My Bill page. Electronic bill information also appears in the Payment Assistant. When you select a biller that can send electronic bills, you see tips related to electronic bills and a link to sign up for e-bills. You can also go to Manage My Bills to add an electronic version of your bill. If the biller does not offer electronic bills, the option does not appear on the Add and Change Bill Options page.
What is an e-bill trial?Some billers offer a trial period to try electronic bills. For a limited time, usually 90 days, you can receive both electronic and paper bills. During the trial period, you can choose to stop receiving your paper bills. If you don't stop paper bills by the end of the trial period, your biller will no longer send electronic bills. You can sign up again for electronic bills; however, you won't be eligible to participate in another trial period. E-bill trial information is available in the Payment Assistant and when you view the details of your bill. You can see the status of your trial period and stop your paper bills.
Why do you need information from a biller's Web site to add some electronic bills?When you add an electronic version of your bill, the biller requires certain information to send and process electronic bills for your account. Some billers require more information than others, and this information may include the user name and password you use to access your account online at the biller's Web site.
I've forgotten my sign-in information for a biller's Web site. What should I do?Go to the biller's Web site and follow the procedures to get your user name and password. In some cases, you may have to request a new user name, or you may have to change your password. Once you have the correct information, return to OnLine Bill Pay to complete the process of adding an electronic version of your bill.
Why do I have to enter my account number again?Some billers require you to enter your account number again to verify your account information and activate electronic bills for your account. In some cases, the biller may require additional information along with the account number. For example, a phone company may simply require your 10-digit phone number when you pay your bills, but require additional numbers to activate your electronic billing service. In other cases, the biller may require the account number in a slightly different format. If the biller has specific requirements, they are described on the page when you add an electronic bill, so be sure to follow the instructions carefully when you re-enter your account number. You may find the additional account information on a bill or statement from your biller.
What does the biller use my e-mail address for?A biller may use your e-mail address to contact you if there is a question about your payment. If the biller does not require your e-mail address, you can select an option to allow us to send the address to your biller. If you agree to send the e-mail address to the biller, you may receive promotional messages about products and services.
What if I have bills for an address that isn't my home address?The address where the biller provides service is called your service address. For example, you may own rental property and pay the utilities using OnLine Bill Pay. In this case, the address where the utility company provides service is your rental property, not your home address. When you add an electronic version of your bill from your utility company, your name and home address appear on the page. In this case, you would change the address information to the address of your rental property instead of your home. The address you enter should match the address that your biller has on file. If you have a question about the address where you receive services, contact your biller.
What if my request to add an electronic version of my bill is rejected?If the biller rejects your request to add an electronic version of your bill, you receive a message in your OnLine Bill Pay inbox that provides details about the problem. To resolve the problem, you can: Try adding an electronic version of your bill again. Make sure to enter your information (especially your account number) completely and accurately. Contact the biller to get more information about the biller's electronic billing service. For example, some billers cannot send electronic bills to customers in certain areas of the country.
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