More Online Bill Pay
FAQ's
Filing My Bills
When would I file a bill?
You can file any electronic bill that you don't plan to
pay using OnLine Bill Pay. You can specify that the bill
either
has been paid outside of OnLine Bill Pay (for example,
by writing a check) or has not been paid (for example,
the bill has a zero balance or a credit balance). You
can also add or update an optional note with information
about
the payment.
What should I type for the bill note?
Your note can contain information about the bill and its
resolution. You can add a note when you file an electronic
bill. You can also add or update a note when you update
a filed bill's details. You can type a maximum of 80
characters.
Tip: If you don't find the method you used to pay your bill
in the Payment Method list, select Other and provide a brief
description of your payment method in the Bill Note box.
How is the note used?
OnLine Bill Pay displays the note on the Bill Detail page
when you view the details of your bill. The note serves
as a reminder of the bill's resolution.
What if I need to update a filed bill's information?
If you want to change the payment method or edit the bill
note, you can update the filed bill's information.
What if I file a bill, and then I want to pay it using OnLine
Bill Pay?
You can make a payment to the biller using OnLine Bill
Pay, but the payment won't be associated with the filed bill.
The bill's status remains Filed. You can update the payment
method or note for the filed bill to describe how the payment
was made.
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