More Online Bill Pay
FAQ's
Reviewing My Bill Payment History
How do I sort my bill history information?
Click the column headers on the View Payments and Bills
page to sort your payments and bills in ascending or descending
order.
Biller Name displays your information by biller. For each
biller, you see the payments and bills sorted by pay date
and amount.
Category displays your information by the category assigned
to the biller. For each category, you see the payments and
bills sorted by biller name and pay date.
Account displays your information by payment account. For
each payment account, you see the payments and bills sorted
by pay date and amount.
Amount displays your information by the amount of your payment
or the amount due for your bill. For each amount, you see
the payments and bills sorted by pay date and biller name.
Pay Date displays your information by the date when the biller
received payment. For each pay date, you see the payments
and bills sorted by biller name and amount.
Status displays your information by the payment status. For
each status, you see the payments and bills sorted by pay
date and amount.
How do I search for payments and bills?
You can view your bill and payment information by predefined
date ranges, such as the past 30 days and future or past
180 days and future. You can also enter your own range
of dates within the past six months (180 days).
You can search for payments and bills by:
Biller name.
Category.
Payment status.
Account number.
How do I categorize my billers?
OnLine Bill Pay automatically assigns a category to each
of your billers based on standard industry codes. These
categories help you organize and track your bill payments.
If a biller or an individual isn't associated with a standard
industry code, OnLine Bill Pay assigns it to the category
Uncategorized. You can go to Manage My Bills and change the
category for any biller to clearly identify the type of payment.
For example, you may pay an individual for services such
as child care. You can find the person in your list of bills
and change the category to Child Care. Changing the category
affects all payments for the biller.
You can add categories to organize your bills to meet your
specific needs. For example, you may want to track your business
expenses separately from your personal ones. In this case,
you might want to add a category named Business Expenses.
Keep in mind that you cannot delete a category or change
a category name. You can, however, assign any new or existing
category to your biller.
How do I know what the status of my payment is?
Bill History provides the status of your bill or payment.
Status Description
Pending The payment has not been processed yet.
Paid The payment has been processed. Normally, the biller
receives the payment on the pay date and credits your account.
Sometimes, however, the biller may take a few days to credit
your account.
Canceled You canceled the payment for this bill.
Unpaid The electronic bill has not been paid using OnLine
Bill Pay.
Filed You filed the electronic bill.
What is a payment inquiry?
A message that you send to customer service when you have
a problem with a particular payment. The message should
include:
A specific reason for your inquiry, such as the biller credited
the payment as late.
The amount of any late fees or finance charges that were
assessed.
The name and phone number of a person you contacted in the
biller's customer service department.
The date of contact.
What can I expect when I send a payment inquiry?
We contact the biller on your behalf in an attempt to resolve
the problem with the payment. Check your OnLine Bill Pay
inbox in three to four business days for a reply to your
inquiry.
Can I download my bill history to personal finance software?
Yes. You can download your bill history to a Quicken® Interchange
Format (QIF) file. Keep in mind that you can only download
information about payments that were processed normally.
Why doesn't the download file I created contain all of my
payment information?
OnLine Bill Pay does not include canceled payments in the
download file.
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