More Online Bill Pay
FAQ's
Managing My Bills
Why can't I change my account number?
If you receive an electronic bill, you cannot change your
account number in OnLine Bill Pay. If the biller has
changed your account number, check your OnLine Bill Pay biller
information to see if it has been updated automatically.
The biller generally sends us any account number changes.
If the account number has not been updated by the biller,
however, you must delete the biller and add the bill again.
Note: When the biller changes your account number, you receive
a message in your OnLine Bill Pay inbox that informs you
of the change. You don't need to take any action.
Why can't I change the biller address?
If you receive an electronic version of your bill through
OnLine Bill Pay, you cannot change the biller's address.
For your convenience, we maintain the addresses for some
of the billers on our list. The biller notifies us of any
changes, and we automatically apply these changes to your
account information.
What should I type in Nickname?
The nickname is an optional description you give to the
biller that helps you organize your bills. Use the nickname
as
a reminder of who the biller is or, if you have more than
one account with this biller, to indicate the different
accounts. For example, you might type "cell phone-home" and "cell
phone-work."
The nickname appears below the biller name on the Payment
Center and Bill History pages and in certain e-mail correspondence.
Because the nickname can appear in public communication to
you, please do not enter personal or sensitive information
in this field.
How do my billers get assigned a category?
Many billers have standard industry codes associated with
them, and OnLine Bill Pay uses the standard codes to
assign a category to each biller. For example, you may use
OnLine
Bill Pay to pay your gas and electric bills, and those
billers are likely assigned the category Utilities.
If a biller or an individual isn't associated with a standard
code, it is assigned the category Uncategorized. You can
change the category for any biller to clearly identify the
type of payment. For example, you may pay an individual for
services such as child care. You can find the person in your
list on the Manage My Bills page and change the category
to Child Care. Changing a category affects all payments for
the biller.
Can I add a category?
Yes, you can add categories to organize your bills to meet
your specific needs. For example, you may want to track
your business expenses separately from your personal
ones. In this case, you can add a category named Business
Expenses.
To add a category for a biller, select Add a new category
at the bottom of the Category list and type the name of the
new category in New Category Name. The new category is assigned
to the biller and appears in the Category list to assign
to other billers as needed.
Note: Since you can't delete a category in OnLine Bill Pay,
or change the name of a category, consider carefully whether
you really plan to track your bills in the new category before
you add it.
What happens when I delete a biller?
You cancel any pending payments for the biller, including
any payments that are scheduled automatically.
If you delete a biller that sends you an electronic version
of your bill through OnLine Bill Pay:
You cannot pay any unpaid electronic bills you've received
from the biller.
You start receiving your bills directly from the biller.
Depending on the billing cycle for your account, it may take
a month or two to stop receiving electronic bills through
OnLine Bill Pay.
If you receive an electronic bill after you deleted the biller,
you can pay the bill using OnLine Bill Pay by adding the
bill again. To have the payment associated with the electronic
bill, you must also add the electronic version of the bill.
You can also pay the bill by some other means, such as sending
a check.
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