Online Bill Pay FAQ's

Getting Started

• What is Online bill Pay?
• How does Online Bill Pay Work?
• How Secure is my bill payment and personal information?
• Which browsers should I use to access Online Bill Pay?
• How do I change my browser?
• Can I use assistive technology to access Online Bill Pay?
• What are Terms and Conditions?
• How do I sign up for Online Bill Pay?
• What does Online Bill Pay cost?
• Do I need any special software or hardware to use Online Bill Pay?
• Is Online bill Pay complicated to use? What does it look like?
• Will I have a separate password for Online Bill Pay?
• Who can I pay using Online Bill Pay?
• Which bills can't I pay with Online Bill Pay?
• Do I need to contact the companies or people that I pay if I choose to pay my bills with Online Bill Pay?
• What should I do if I pay more than one bill to the same company?

Tell Me more about:

• Managing Payment Account Options
• Sending and Receiving Messages
• Adding Companies and People to Pay
• Managing my Bills
• Setting up Reminders
• Setting up Automatic Payments
• Filing My Bills

Payments

• How do I use Online Bill Pay to pay my bills?
• How can I keep track of my bills in Online Bill Pay?
• How do I know if the company or person received my payment?
• What is a preferred account?
• What is the confirmation number?
• What is the difference between a note and a memo?
• Can I change a payment?
• What happens when I cancel a payment?

Tell Me more about:

• Scheduling My Payments
• Setting up Bill Reminders
• Processing My Payments
• Reviewing My Bill Payment History
  

Electronic Bills

• Adding an Electronic Version of my Bill
• Receiving Electronic Bills
• Paying Electroinic Bills