Why not express your personal style every time you use your
ATFCU Visa Credit or HELOC Card? Share a favorite memory or
a photo of your loved ones or grandkids whenever
you make a purchase with Design Your Own Card!
You can upload a personal photo from your own computer,
or choose an image
from our extensive card catalog.
Just point, click, and you’re done. Review our frequently
asked questions for more information, view
a demo, or sign on to Online
Access, and visit the "Visa Credit Card System" to
design your own!
Frequently Asked Questions
What is Design Your Own Card?
Design Your Own Card allows you to customize your credit
card by uploading a personal custom image or choosing
one from our catalogue of distinct images for display on
the
front of your personal Credit Card.
Who may request a personalized card with Design Your Own
Card?
Any member of the credit union that has a credit card can
submit a request using Design Your Own Card.
Can I have a different card image than my secondary or authorized
user?
Yes the Primary; Secondary and Authorized Users will have
the ability to customize their card.
How do I design my own card?
First, upload a personal image of your own or select from
our library of images. Second, follow the step by step
directions to Design Your Own Card by cropping, rotating
or flipping your uploaded image; or confirm the image
you selected from our library. Finally, review and submit
your
order or save it for later. Please note: you cannot edit
images from our library.
What image format does Design Your Own Card require?
Design Your Own Card requires all photos to be in GIF,
JPG, TIFF or BMP format. The image size must be at least
2100
pixels wide by 1344 pixels tall. 4MB is the maximum size
accepted. Keep in mind the larger and higher resolution
of your image; the better your card will appear when
printed.
Why would an image be denied or rejected?
An image may be rejected for the following:
- Copyrighted or trademarked material
- Socially unacceptable
or discriminatory behavior or signs
- Profanity or other
obscene behavior or gestures
- Controversial subject matter
such as religious or political statements or images
- Phone
numbers or URL’s addresses
- Images that feature
athletes, entertainers, celebrities, musicians, or
cartoon characters
- Violent acts or death imagery
- Advertising or promotional
materials or branded products
- Images we deem provocative,
sexual, violent or otherwise offensive
- Nudity or semi-nudity
- Images which show illegal or anti-social
behavior
- Nothing that contains alcohol, tobacco or firearms
- Time/date
stamp on photo
Why are images with the Time/Date stamp declined?
The Time/Date stamp can be mistaken for the expiration
date creating confusion and possible declines at a Merchant. Will my new Design Your Own Card need to be activated?
Yes, you will need to activate your new Design Your Own
Card when you receive it. If I create a custom card using Design Your Own Card will
other cardholders on the account receive the same card?
No, when you use Design Your Own Card you are customizing
your own card. New plastics are sent to all cardholders
with an updated expiration date, but their images will
not be
affected by your custom card request. Why do all cardholders on the account receive a new plastic
when someone uses Design Your Own Card?
When a cardholder uses Design Your Own Card a new expiration
date is set on the account, new plastics are sent to all
cardholders to ensure their cards have the correct expiration
date. How often can I update my image using Design Your Own Card?
Once a Design Your Own Card request is approved on
your account, other cardholders on the account need to
design their cards
the same day to ensure they are not blocked for the specified
period. Each Account is allowed to use Design Your Own
Card 1 time every 30 days. My Primary Cardholder submitted a Design Your Own Card image,
can I as the Authorized user also submit a request or must
I wait 30 days?
You must submit a Design Your Own Card image for
a custom plastic within the same day. If a Design Your
Own Card has
been ordered within 30 days, you will not be able to Design
Your Own Card online. When I order my Design Your Own Card, will my PIN number
change?
No, your PIN numbers will remain the same. When my card expires, will I have the same unique image
on my new card?
Yes, when your card expires the same image as your
most recent requested Design Your Own Card will be used. If I lose my card, will my replacement card have my personalized
image chosen with Design Your Own Card?
Yes, your replacement card will have the same image
as your most recent Design Your Own Card request; but
remember you
should report the card lost immediately to avoid the risks
of fraud. How will I know if my image has been approved or denied
for the Design Your Own Card?
You will receive an e-mail confirmation of the approval
or denial of your Design Your Own Card image. Will I be able to use my current credit card while waiting
on my custom Design Your Own Card to be received?
Yes, you will be able to use your existing credit
card until your new Design Your Own Card is received
and activated. |
