ATFCU is following COVID-19 Safety Recommendations to Protect the Public and Staff
Managing Your Lobby Service Needs
- Lobby open with capacity limits. To protet our Members and Staff, capacity limits will vary and be posted at each branch location.
- To help with keeping a healthy distance we have an office limit of 1 member at this time.
Drive-Thru has been expanded for greater service
- Use the Drive-Thru for most of your everyday transactions including Cashier's Checks, Transfers, Cash Withdrawals, Deposits, and Payments.
- Shared Branching is also available in the Drive-Thru.
Account Opening and Loan Applications
Access to Your Account
- To access your account 24 hours a day 7 days a week please use our Digital Access Banking through Alcoa Tenn’s smart phone app or online at atfcu.com.
Financial Relief Options
- We stand behind our members in times of crisis, and we’re here to help. Our goal is to help members on a case by case basis. One size solutions rarely help people. Contact us individually for the best help.
- If you have experienced a loss of income or have concerns about your account or making your loan payments due to the COVID-19 outbreak, we encourage you to contact us at 800-404-6008 for financial relief options. Our staff will work directly with you to find the best solution.
Be Aware of COVID-19 Scams
- Scammers often follow the news headlines so they can take advantage of consumers whenever they get the chance. The FBI has reported a rise in fraud related to the COVID-19 pandemic.
Scams to Watch Out For
- Avoid offers from third-party sellers whose authenticity can’t be verified. Reports of price-gouging, faulty protective equipment, and fake test kits have been circulating the media for weeks. Shop trusted sources, and don’t provide payment information on suspicious-looking web forms.
- Research donation opportunities before you provide payment information. Scammers are always eager to take advantage of goodwill during times of crisis. Donate to local organizations or through verifiable agencies.
- Watch out for “investment opportunities” that seem too good to be true. False advertisements for valuable stocks can be used to steal account information and funds from trusting consumers.
Ways to Protect Yourself
- Do not trust any information about COVID-19 that doesn’t come from a reputable source. Visit www.cdc.gov or www.coronavirus.gov for the most accurate and up-to-date information.
- Do not open attachments or click on links in emails or texts that are sent from unknown sources. These can contain malware that can be used to infiltrate your device or steal your information.
- Do not provide your birthdate, social security number, account numbers, credit or debit card numbers, or Online Banking username or password in response to an unsolicited email, phone call, or text.
If you’ve been targeted by a scammer or if you’ve been a victim of fraud, please report it to the FTC.
For more information on scams related to COVID-19, visit the FTC website.
Thank you for Your Patience, Your Support, and Your Membership.
Call 800-404-6008 and speak to Member Services for all of your needs, such as to make an Appointment, ask Questions, Account Servicing, or Loan requests of any kind. We are here to help.