What is Design Your Own Card?
A. Design Your Own Card is a service which allows you to personalize the front of your personal credit card by uploading a custom image of your own or choosing one from our catalog of images.
Q. Who may request a personalized card with Design Your Own Card?
A.Any member of the credit union that has a credit card can submit a request using Design Your Own Card.
Q. Can I have a different card image than the secondary or authorized user of my card?
A.Yes. Primary, Secondary, and Authorized users will each be able to customize their own card.
Q. How do I design my own card?
A.Designing your own card is a breeze! First, upload a personal image of your own or choose from our image library. Next, follow the directions to Design Your Own Card by cropping, rotating, or flipping your image, or confirming the image you’ve selected from our library. Finally, review and submit your order or save it for later. Please note: You cannot edit images from our library.
Q. What image format does Design Your Own Card require?
A.Photos must be in GIF, JPG, TIFF, or BMP format and at least 2100 pixels wide by 1344 pixels tall. The larger your image file, the better your card will look when it’s complete. We are unable to accept files larger than 4MB.
Q. Are there any image content restrictions?
A.Yes. Images might be rejected or denied if the images contain:
Q. Why are images with the Time/Date stamp declined?
A.The Time/Date stamp can be mistaken for the expiration date which could cause confusion and possible declines at a Merchant.
Q. Will my new Design Your Own Card need to be activated?
A.Yes, you will need to activate your new Design Your Own Card when you receive it.
Q. If I create a custom card using Design Your Own Card, will the other cardholders on the account receive the same card?
A. No, when you use Design Your Own Card you are customizing your own card only. New plastics with an updated expiration date will be sent to all cardholders, but their images will not be affected by your custom card request.
Q. Why do all cardholders on the account receive a new plastic when someone uses Design Your Own Card?
A.When a cardholder uses Design Your Own Card, a new expiration date is set on the account. As a result, new plastics are sent to all cardholders to ensure their cards have the correct expiration date.
Q. How often can I use Design Your Own Card to update my credit card?
A. Each account is permitted to use Design Your Own Card one time every 30 days. Once a Design Your Own Card request is approved on your account, other cardholders on the account need to design their cards the same day to ensure they are not blocked for the specified period.
Q. My Primary Cardholder submitted a Design Your Own Card image. As the Authorized User, can I also submit a request or must I wait 30 days?
A. If the account’s Primary Cardholder has submitted their Design Your Own Card image, you must submit your Design Your Own Card image for a custom plastic within the same day. If a Design Your Own Card has been ordered within 30 days, you will not be able to Design Your Own Card online.
Q. When I order my Design Your Own Card, will my PIN change?
A. No, your PIN will remain the same.
Q. When my card expires, will I have the same unique image on my new card?
A. Yes, when your card expires, your most recently requested Design Your Own Card will be used for your new card.
Q. If I lose my card, will my replacement card have my personalized image chosen with Design Your Own Card?
A. Yes, your most recently requested Design Your Own Card will be used for your replacement card. IMPORTANT! Please remember to contact us immediately to report your card as lost or stolen to avoid the risks of fraud.
Q. How will I know if my image has been approved or denied for the Design Your Own Card?
A. You will receive an e-mail confirmation of the approval or denial of your Design Your Own Card image.
Q. Will I be able to use my current credit card while waiting for my custom Design Your Own Card to be received?
A. Yes, you will be able to use your existing credit card until your new Design Your Own Card is received and activated.