⚠️ TEXT MESSAGE SCAM ALERT ⚠️

Please be aware that ATFCU will never ask for personal information, login credentials, or verification codes via unsolicited text message, email, or phone. If you receive an unsolicited phone call or message claiming to be ATFCU asking for account/card numbers, user names, passwords, verification codes, or other personal information, please do not respond.
Instead, contact ATFCU directly at 800-404-6008 and speak with Member Service. If you have given out your account number, Visa credit/debit card, or other information, please contact ATFCU immediately.

Connect With Us

We want to hear from you! Our staff are here to help you with all your financial needs. Call us, fill out the contact form, or secure message us in the ATFCU Digital Banking App.  

1-800-404-6008 (Toll Free)
865-977-3118 (Local)

Report Lost or Stolen Visa Credit/Debit Cards
1-866-820-1082 for Visa Debit Cards
1-866-820-5795 for Visa Credit / HELOC Cards

24 Hour Card PIN Set Up
1-888-886-0083 for Credit / HELOC Cards
1-866-985-2273 for Debit Cards

24 Hour Visa Credit/Debit Card Information
1-866-820-5795

24 Hour Online Bill Pay Assistance
1-888-918-7658

24 Hour Access Line
1-800-404-9545 

Write to Us
Alcoa Tenn Federal Credit Union
P.O. Box 9001
Alcoa, TN 37701