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Contact Us

You can count on a real person to assist you with your financial needs - personal or business - when you call our Customer Service Center.

Call Us - to speak to a real person in Customer Service

800-404-6008 (Toll Free)

To report lost or stolen Visa Credit/Debit Cards

Call 866-820-5795 for Credit / HELOC Cards. 

Call 866-820-1082 for Debit Card

24 Hour Visa Credit/Debit Card Information

Call 800-654-7728.

24 Hour Visa Debit Card PIN Set Up

Call 866-985-2273.

24 Hour Online Bill Pay Assistance

Call 888-918-7658.

24 Hour Access Line

Call 800-404-9545 or 865-977-7603.


Write to Us

Alcoa Tenn Federal Credit Union
P.O. Box 9001
Alcoa, TN  37701



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Contact Us

If you have a question or a comment, we hope you'll take the time to contact us with your thoughts. Use this form to let us know what you're thinking. We can't wait to hear from you!

Please do not include sensitive information, such as account number or social security number in your message. If you need to contact us regarding your account, please use secure messaging in Digital Access or call 800-404-6008. If you need to report your debit/credit card lost or stolen, please do not use contact us or secure messaging. Instead, please call 800-449-7728.