Please be aware that ATFCU will never send unsolicited emails asking for or requiring login credentials. We will also never ask for personal information or verification codes via unsolicited text message, email, or phone. If you receive an unsolicited message from someone claiming to be ATFCU and asking for username, passwords, verification codes, account numbers or other personal information, please do not respond. Instead, contact ATFCU directly at 800-404-6008 and speak with someone in Member Service. If you have given out your account number, Visa credit/debit card, or other information, please contact ATFCU immediately.
Contact Us
You can count on a real person to assist you with your financial needs - personal or business - when you call our Customer Service Center.
Call Us - to speak to a real person in Customer Service
1-800-404-6008 (Toll Free)
To report lost or stolen Visa Credit/Debit Cards
Call 1-866-820-5795 for Credit / HELOC Cards
Call 1-866-820-1082 for Debit Cards
24 Hour Visa Credit/Debit Card Information
Call 1-866-820-5795 for Credit / HELOC Cards
Call 1-866-820-1082 for Debit Cards
24 Hour Visa Debit Card PIN Set Up
Call 1-888-886-0083 for Credit / HELOC Cards
Call 1-866-985-2273 for Debit Cards
24 Hour Online Bill Pay Assistance
Call 1-888-918-7658.
24 Hour Access Line
Call 1-800-404-9545 or 1-865-977-7603.
Write to Us
Alcoa Tenn Federal Credit Union
P.O. Box 9001
Alcoa, TN 37701
FAQs
Perhaps we've already answered your question, visit our FAQs.
Contact Us
If you have a question or a comment, we hope you'll take the time to contact us with your thoughts. Use this form to let us know what you're thinking. We can't wait to hear from you!
