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General FAQs

Q: Will the current app be updated automatically?

iOS users will update their existing app via the App Store. Android users will download a new app. Delete your existing app an search the Play Store for “Alcoa Tenn FCU.”

Q: Will I have to re-enroll?

Yes. On or after April 1st, each user will create their own unique login, eliminating the need for shared logins. You will need your account number and the last 4 of your SSN/TIN.

Q: I re-enrolled after April 1st, but I forgot my password. What do I do?

Reset your password online or in the app using the Trouble Signing In feature. This can be accessed via the login screen.

Q: Why didn’t I receive my verification code?

If you failed to receive a verification code, it is possible that the information you entered was incorrect or the contact information we have on file for your is not up to date. Please try again, assuring that the information you are entering is correct. If you continue to experience trouble logging in, please use the Trouble Signing In feature on the login screen or contact Member Services at 800-404-6008.

Q: Why am I seeing accounts that didn’t previously show in my online banking?

The new Digital Access is a person-centric system that allows you to conveniently view all of your account in in one place using a single login. You can use favorites to bring your most frequently view accounts to the top of your accounts list.

Q: How do I view my recent transactions?

Go to the Accounts page and select the account you would like to view. See more transactions by clicking See All Transactions at the bottom of the recent transactions display.

Q: Can I still use a PIN number to login to my app?

As part of the enhanced security measures, PIN logins are no longer supported. You can enable mobile features, such as quick balances and biometrics, to make seeing balances and logging in quick and easy. Mobile features can be accessed by clicking on the blue circle at the top right of the screen and going to the Settings menu.

Q: How can I transfer money to another ATFCU member?

To transfer funds to another member, you must add their account as a New Member Destination. Click on Move Money and then click on Payments and Transfers. The “Add New Member Destination” feature is located at the bottom of the destination dropdown. When adding their account, make sure to check the save new destination box so that you can quickly transfer funds to them in the future. After saving the other member’s account, you can also schedule recurring transfer to them.

Q: How will the upgrade affect Online Bill Pay?

After the upgrade, each Digital Access/online banking user will be able to pay all their bills in one convenient place. Primary members will retain their payees, history, scheduled payments, etc…. and should experience minimal change. Joint owners will be able to create a new bill pay profile where they can add and manage new payees.

Q: How do I view my eStatements?

New and existing eStatement users can enable eStatements by going to Manage Preferences in the Statements tab, toggling the button on, and completing the enrollment process. Existing eStatement users will be able to view prior statements for the accounts they are primary on. New users will start to build statement history with their next scheduled statement.

Q: Did the upgrade affect my account alerts?

Yes. Account alerts will need to be setup in the new Digital Banking. To access Transaction Alerts, click on your initials in the top right corner, click Settings, and then click Security.

Q: How do I change my contact information using Digital Banking?

You can change your address, phone numbers, and email by clicking on the blue circle at the top right of the screen, clicking Settings, and then clicking Personal Information.

Q: How do I manage my credit card?

On the Accounts page, click on your credit card and then click Credit Card Management. You can also make payments from your ATFCU accounts using the Payments & Transfers features. And, you can use the Cards tab to turn your card on/off, report it lost, and create travel alerts.

Q: How do I transfer money between my ATFCU and my account at another Financial Institution?

The Account to Account feature on the Move Money page allows you to transfer funds between your accounts using your routing and account number from the other financial institution. For security reasons, external accounts must be verified before you can begin transferring funds, which can take up to 3 business days and requires you to have access to the external account.

Q: I already setup my External Account on the old system. Do I have to do it again?

Yes. For security reasons, external accounts must be reentered and authenticated in the new Digital Banking.

Q: Can I schedule external transfers?

Digital Access supports scheduled transfers between your ATFCU accounts and to other member’s accounts. At this time, external transfers cannot be scheduled.

Q: Can I Pay a Friend or make external transfers using my ATFCU savings account?

At this time, only ATFCU checking accounts support these services.

Q: What is Savings Jar?

It is a transaction round up program designed to help you achieve your savings goals. When you opt in, your debit card transactions will round up to the nearest dollar and the rounded up portion will be deposited into your designated savings account.

Q: Can I use Savings Jar on multiple checking accounts?

At this time, the round up savings program is only supported for one checking account per user. You can modify which checking is enrolled by changing the selected account in the round up dropdown on the Savings Round Up page.

Q: Who do I contact if I have questions?

Please contact Member Services at (800) 404-6008.

Q: How much does Alcoa Tenn FCU's eStatement program cost?

There is no charge for our eStatement program. In fact, once you’re an eStatement member, you’ll also be eligible to receive special credit union product offers via email.

Q: How do I enroll in eStatements?

To enroll member accounts, login into ATFCU’s Digital Access Online Banking and click on eStatements. To enroll credit card accounts, login into ATFCU’s Digital Access Online Banking and click on Credit Card Management. If you have not previously registered your credit card, you will be asked to do so. After entering the system, click Statements.

Q: What information is available through Alcoa Tenn FCU's eStatement program?

Members can receive their account statements, daily notices, tax documents, and other important notices and/or product and service announcements.

Q: Is my eStatement account information protected from others viewing it?

Yes. Your eStatement can only be accessed by logging into ATFCU’s Digital Access Online Banking, which is protected with the latest security features. Alcoa Tenn FCU’s eStatement service also uses 128-bit encryption security to ensure the security of your information.

Q: Do I need any special equipment or software to use the eStatements service?

To view eStatements, you will need a personal computer or mobile device, Internet access, a valid email address, and a browser that is capable of displaying a PDF document. Most up to date browsers have this built in. If yours does not, you will need a plug-in such as Acrobat Reader to help your browser to display PDFs. Please consult your browser’s documentation for help with add-ins or extensions.

Q: Does it matter what internet browser I use to access my eStatement?

We recommend using the latest version of a modern browser, such as Edge, Chrome, Firefox, or Safari.

Q: How do I view my eStatement?

Your statement can be accessed by logging in to Digital Access via a browser or the ATFCU mobile app. To view member accounts, click on eStatements. To view credit card accounts, click on Credit Card Management and then click on Statements.

Q: How do I know when my eStatement is available?

You will receive an email notification when you have a new statement ready to view.

Q: What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

You can switch back to the paper version of your statements at any time. Contact Member Services by phone at 800-404-6008, message us via the secure Digital Access message center, or use the Contact Us link on our website and ask to change your statements back to paper.

Q: How can I get a paper copy of my statement?

You can print any statement or notice from your library of available statements by opening the statement or notice in a browser that supports print capability. You may also request a paper copy of your statement any time for a fee of $2.00 per statement by calling the credit union.

Q: I sign on to eStatements, but there is nothing available?

When you register for eStatements and sign on for the first time (before you are sent a monthly notification), there will be no statements available. Your eStatements will begin to accumulate after you sign up for eStatements, starting with that month’s end.

Q: Will I automatically get my credit card statements via eStatements if I enroll my account?

No, you must enroll your ATFCU Visa separately. To enroll, sign on to Digital Access click Credit Card Management. If you have not previously registered your credit card, you will be asked to do so. After entering the system, click Statements.

Q: How do I notify the credit union of my new email address?

You can change your email address online via Digital Access or by visiting any ATFCU location. Please contact Member Services at 800-404-6008 for assistance with Digital Access.

Q: When, during the month, will my eStatement be available online for my viewing?

Your eStatement will be available approximately the first week of each month.

Q: How long will the statement remain 'online'?

Alcoa Tenn FCU’s eStatement program will provide the last 24 months of statements.