Please be aware that ATFCU will never ask for personal information, login credentials, or verification codes via unsolicited text message, email, or phone. If you receive an unsolicited phone call or message claiming to be ATFCU asking for account/card numbers, user names, passwords, verification codes, or other personal information, please do not respond. Instead, contact ATFCU directly at 800-404-6008 and speak with Member Service. If you have gien out your account number, Visa credit/debit card, or other information, please contact ATFCU immediately.
Access Line Telephone Banking
Dial In For Account Information
No matter where you are, you can access your account information 24/7 with a touchtone phone.
Alcoa Tenn Federal Credit Union provides Access Line, a telephone banking service accessible by dialing 977-7603 or toll-free 1-800-404-9545.
With Access Line Telephone Banking, you can:
- Check account balance information
- Make transfers between accounts
- Review account history
- Make loan payments
- Request check withdrawal
- Review investment information
To get started with Access Line:
- The first time you call Access Line, you will need to enroll in the system
- Press (*) at any time to set up your registration
- Your User ID will be your member number
- You will be asked to select a six-digit PIN
If you have questions about ATFCU’s enhanced Access Line service, please don’t hesitate to call us at (800)404-6008 or (865)977-3118.
Download the Access Line Users Guide
