eStatements FAQ

Q. What information is available through Alcoa Tenn FCU's eStatement program?
A. Members can receive their account statements, free via email and a secure web browser.

Q. How much does Alcoa Tenn FCU's eStatement program cost?
A. There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll also be eligible to receive special credit union product offers via email.

Q. Is my eStatement account information protected from others viewing it?
A. Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Alcoa Tenn FCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

Q. What kind of computer equipment and software program is needed to use Alcoa Tenn FCU's eStatements?
A. You do not need any special computer configuration or software package to access your eStatements, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. Netscape Navigator 4.75 or higher, Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for Alcoa Tenn FCU's eStatement program.

Q. What if my Internet browser is not one of the versions needed to access my account information?
A. Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

Q. How do I view my eStatement?
A. Your statement can be accessed either by double clicking on the link in the email notification or through Digital Access (online services) on Alcoa Tenn FCU's homepage, http://www.atfcu.com/.

Q. What if I accidentally delete my email notification that my statements are ready? Can I still view them?
A. Even if you delete the email notification you can access your eStatements through Alcoa Tenn FCU's homepage at http://www.atfcu.com/

Q. What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?
A. You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at 865-977-3118 or 1-800-404-6008 or email us and ask to change your statements back to paper.

Q. Can I have my eStatement email notification sent to two different email addresses?
A. We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to Digital Access on Alcoa Tenn FCU's homepage, http://www.atfcu.com/.

Q. How can I get a paper copy of my statement?
A. You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:

Selecting File/Print from the menu bar at the top of the eStatement screen;

Clicking on the Printer-Friendly Text Only View option under the masthead; or

Clicking on the Download Statement as PDF file option under the masthead.

(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)

You may also request a paper copy of your statement any time for a fee of $1.00 per statement by calling the credit union.

Q. Why can't I view my statement in Digital Access?
A. The "Statement" option inside Digital Access has been replaced with eStatements. However, you can still view all history of your accounts from Digital Access. There are two ways to do this:

Sign on to Digital Access and click the "Accounts" option. A new screen will load which will display all of your accounts at the credit union. You may then click the hyperlink of any account to display the history of the respective account. For example: If you wish to view the history of your checking account, click the "Share Draft" link. The history of your checking/share draft account will display up to 3 months.

Sign on the Digital Access and click the "More Features" option. This will display additional options. One of the additional options is "Statement" which is the previous statement option. You may click this option and choose the date period you wish to view in a plain text environment.

Q. I sign on to eStatements, but there is nothing available?
A. When you register for eStatements and sign on for the first time (before you are sent a monthly notification), there will be no statements available. Your eStatements will begin to accumulate after you sign up for eStatements, starting with that month’s end.
 
For example: If you sign up for eStatements in September, you will receive your first eStatement in October for September's statement cycle. Thereafter, we will store your statements up to 12 months.

Q. How do I change my password if I forget it or think it has been compromised?
A. Contact Member Services at 865-977-3118 or 1-800-404-6008.

Q. Can joint members sign the enrollment form for eStatements?
A. For privacy reasons, only the primary member can sign an account up for eStatements.

Q. Will I automatically get my credit card statements via eStatements if I enroll my account?
A. No, you must enroll your ATFCU Visa separately. To enroll, sign on to Digital Access click "More," then click "Visa Credit Card System." If you have not previously registered your credit card, you will be asked to do so. After entering the system, click "Online Services" then select eStatements.

Q. How do I notify the credit union of my new email address?
A. You can contact a credit union representative by phone at 865-977-3118 or 1-800-404-6008.

Q. When, during the month, will my eStatement be available online for my viewing?
A. Your eStatement will be available approximately the first week of each month.

Q. How long will the statement remain 'online'?
A. Alcoa Tenn FCU's eStatement program will provide the last 12 months of statements.

Q. Can my eStatement information be exported to other programs?
A. Alcoa Tenn FCU eStatements can be saved as a text file and imported into Microsoft Word or another text program.